Refund policy

Return, Exchange & Warranty Policy

At HomeTricks, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and hassle-free return, exchange, and warranty process.

3-Day Return & Exchange Policy

We offer a 3-day return and exchange window from the date of delivery.

You can request:

Easy Return
Product Exchange
Exchange for a different product (subject to availability)

The product must meet our eligibility conditions to qualify.

Refund Timeline

Once your returned product is received and passes our quality inspection:

Refunds are processed within 3–5 business days.
The refund will be credited to your original payment method.
For Cash on Delivery (COD) orders, refunds will be transferred to your registered bank account or UPI.

Warranty Policy

Selected HomeTricks products are covered under the applicable warranty period mentioned on the product page.

Warranty Covers

Manufacturing defects
Product malfunction under normal usage
Non-functional products received after delivery

To process any warranty claim:

A clear product video is mandatory.
Images showing the issue may also be requested.
Our technical team will review the claim before approval.

Replacement Under Warranty

If your product qualifies for replacement within the warranty period:

A replacement unit will be shipped after claim approval.
If the same model is unavailable, an equivalent or upgraded product of similar value may be offered.
Refunds or store credits will not be provided in place of warranty replacements.
The warranty period continues from the original purchase date and does not restart.

Warranty Does Not Cover

The warranty does not apply to:

Normal wear and tear
Cosmetic scratches, dents, fading, or discoloration due to regular use
Damage caused by misuse, accidents, negligence, or improper handling
Water or liquid damage (unless specifically stated)
Unauthorized repairs or modifications
Damage caused during improper installation or usage
Products without valid proof of purchase
Consumable parts unless defective upon delivery

Return & Exchange Eligibility

To qualify for a return or exchange:

The request must be raised within 3 days of delivery.
Product should be unused and in its original condition.
Original packaging, accessories, manuals, and tags must be included.
Valid order ID or proof of purchase is required.

For products received damaged during shipping, please report the issue within 48 hours of delivery along with clear photos or videos.

How to Return

Step 1 – Raise a Return Request

Contact our support team with:

Order ID
Reason for return
Images or videos (if applicable)

Our team will verify your request and confirm eligibility.

Step 2 – Pickup Scheduling

Once approved:

A courier partner will be assigned.
Pickup will be scheduled at your address.
You'll receive pickup details via SMS or email.

Step 3 – Package Handover

Please ensure:

Product is securely packed in its original packaging.
All accessories and documents are included.
Hand over the package to the courier representative.

Step 4 – Quality Inspection & Refund

After the product reaches our warehouse:

A quality inspection is performed.
Once approved, your refund is initiated.
Refund is completed within 3–5 business days.

How to Exchange

Step 1 – Submit Exchange Request

Contact our support team with your Order ID and exchange request.

Step 2 – Pickup

Our courier partner will collect the original product from your address.

Step 3 – Quality Check

The returned item undergoes inspection.

This process generally takes 1–2 business days after the product reaches our warehouse.

Step 4 – Replacement Dispatch

After successful quality approval:

Your replacement product will be dispatched within 24–48 hours.
Tracking details will be shared via SMS or email.

Important Notes

Products showing signs of misuse or physical damage may not qualify for return, exchange, or warranty.
HomeTricks reserves the right to reject claims that do not meet the eligibility criteria.
In case of suspected fraudulent claims, additional verification may be required.
Shipping charges (if applicable) are non-refundable unless the error was on our part.